How can I get a refund?
- For users who started their subscription via the web app:
- Monthly plan Please cancel your plan by managing your subscription and we will stop the deduction for the next billing cycle.
- The annual plan supports refunds within 7 days in proportion to usage.
MyMap.AI has a 7-day refund policy . If for any reason you are not satisfied with your purchase, please contact us at help@mymap.ai within 7 days of payment and we will give you refund.
How to cancel your subscription
Your subscription automatically renews until you cancel.
You can cancel your subscription at any time by following these steps:
- Login MyMap.AI and click the right top menu
- Click and enter user center
- Cancel your subscription
If it has been more than 30 days since you made the payment and you wish to request a refund, please contact us anyway at help@mymap.ai and briefly tell us what has happened. We will review your request and let you know if we can process a refund.
The policies explained above are currently valid. Please note that we reserve the right to change our refund policy in the future.
If you have any questions, please do not hesitate to contact us at help@mymap.ai.